Late Policy

We strive to provide each client with an elevated experience. We value each client’s time and business. Therefore, we ask that if you are going to be more than 5 minutes late that you call the office and notify the provider. If you are going to be more than 15 minutes late, it is up to the provider’s discretion as to whether you can be seen or will need to reschedule. This is in order to ensure every patient is getting the proper care and attention that is deserved.

Cancellations / No Shows

In order to book your appointment a credit card must be on file. This card will secure your appointment service and time. This card will not initially be charged. We kindly ask that you provide a minimum of 24 hours' notice for any cancellations or rescheduling for any scheduled services. We absolutely understand that situations arise unexpectedly, but we also wish to protect the time of our clients and providers. 

For all appointments booked with the injectors/ nurse practitioners, if less than 24 hours' notice is given or if the appointment is missed, a $75 fee will be charged to the card that was provided at booking.

For all appointments booked with an esthetician provider, if less than 24 hours' notice is given or if the appointment is missed, 50% of the total service value will be charged to the card that was provided at booking.

We aim to be respectful of the time of all of our clients and providers. If a client late cancels, reschedules, or no shows 3 or more times for any combination of their appointments, they may be asked to pay in full or place a deposit prior to scheduling any future appointment. The amount of the deposit is up to the discretion of management. This prepaid amount is nonrefundable or transferable to any other appointment (even if rescheduled). This is up to the discretion of the Reflection Aesthetics Co administration. 

Refund Policy

This is an elective, nonrefundable, cosmetic procedure. We strived to provide exceptional service and always aim to exceed our client’s desired outcomes. However, aesthetic medicine is not an exact science and results can vary from person to person  Additional treatments may be required to obtain a desired outcome. The cost of additional treatments is the responsibility of the client. A refund will not be given for services rendered. 

Additional Provider Compensation Disclosure

In certain cases, your provider may receive additional compensation for specific procedures due to their specialized skills or unique qualifications relevant to the procedure being performed.

You are advised that such compensation arrangements, if applicable, comply fully with all legal and ethical standards, including those governing fee-splitting. We are committed to ensuring that referrals and treatment recommendations are based solely on your medical needs, not financial arrangements.

By proceeding with treatment, you acknowledge that you have been informed of this possibility and have had the opportunity to ask questions and seek clarification regarding any financial arrangements related to your care. Your consent to the arrangement reflects your understanding that the financial agreement does not influence the quality or necessity of the care provided.

Membership Policy

When registering or signing up for a membership you agree that Reflection Aesthetics Co is authorized to charge your payment method on file on a monthly basis. When purchasing a membership you agree to a minimum six month commitment. Membership charges will continue monthly until Reflection Aesthetics Co has received written or verbal confirmation to cancel or suspend your membership. To cancel or suspend your membership please contact info@reflectionaestheticsco.com or call 615-695-9302. Notification for cancellation must be received 30 days prior to the next billing cycle. Any cancellations received with less than a 30 day notice will not be in effect until the following monthly billing cycle. Members will be responsible for all charges incurred prior to the effective cancellation date. All membership fees are nonrefundable. Membership fees cannot be used towards any service or product. Reflection Aesthetics Co reserves the right to cancel or suspend your membership at our discretion without notice.